Frequently Asked Questions

Please refer to our ticketing page here.

If you haven’t received your E-Ticket after making an online booking, make sure to double check your junk inbox as sometimes Palace emails may default to this inbox.

You can search your junk inbox for no-reply@palacecinemas.com.au.

If you are still unable to locate your E-Ticket, please call the cinema directly and they will be able to confirm your booking. A full list of Palace Cinema contacts can be found at www.palacecinemas.com.au/cinemas

Alternatively, you can also email feedback@palacecinemas.com.au

Classifications and age restrictions are available on the individual film pages on our website, as well as our program booklet.

Yes, all films will be screened in Japanese with English subtitles unless otherwise specified on the relevant film page or in our program booklet.

Unfortunately, JFF School Screenings will not be taking place this year.

However, Palace Cinemas do take group bookings if you are keen on bringing your students to our film screenings. Please book via their website here.

At this point in time due to funding and other constraints, we are unable to offer an in-person film screening in Adelaide.